Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. This may include: your name, email, address, phone or any other information provided in our intake forms.

How do we collect information?

  • When you subscribe for our newsletter we collect personal information you give us such as your name and email address.

  • When you book an appointment we collect personal information you give as such as your name, phone, email and address.

  • When you fill out our intake forms, we collect medical information.

Why do we collect such personal information?

  • To be able to send our newsletter to our site subscribers.

  • To be able to offer our services to our clients.

  • To be able to contact our clients regarding bookings/appointments/marketing campaigns.

  • To be able to create invoices for the services offered on our site.

How do we store our site visitors' personal information?

Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. In this case your data is stored on secure servers behind a firewall.

When booking an appointment, all of the information you provide, is stored on servers located in Switzerland and Germany, owned and operated by ProtonMail. Only employees of ProtonMail have physical or other access to the servers. Data is always stored in encrypted format on these servers. Offline backups may be stored periodically, but these are also encrypted. ProtonMail does not possess the ability to access any user encrypted message content on either the production servers or in the backups.

How long do we store your personal information?

We will keep your personal information for as long as you:

  • are subscribed to our newsletter

  • are a client of our services

  • give us your consent.

 

Who has access to your information?

  • Our website platform Wix.com.

  • Wix also cooperates with third parties as they state in their own privacy policy (read more here) for service providers, law enforcement, and application developers.

  • PayPal in the cases of processing a payment. Learn more in the Payments section below.

  • Widget Pack when leaving a comment on a blog post. Learn more in the Third Parties section.

  • Google Analytics as mentioned in the Third Parties section.

Payments

All payments on our site are made through PayPal or a bank transfer.

More about the privacy policy of PayPal you can find here.

We don't store or use any of your financial information!

Jitsi platform

For the online appointments we use the Jitsi platform, which is an open source video meeting service.

To learn more about their privacy policy, please follow the links:

Marketing email campaigns

We would like to send you information about our services and/or products that we think you might like. If you have agreed to receive marketing email campaigns, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send us an email here.

 

Privacy policy of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Third parties

The comment section on our blog posts is possible thanks to Widget Pack. If you decide to comment on a blog post, you automatically agree to the Privacy Policy of Widget Pack. To read the full policy, please follow the link: https://widgetpack.com/privacy. Please be aware that when you leave a comment, your IP address is being detected.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

What kind of cookies do we use?

As a site built on the Wix.com platform, we use strictly necessary and functional cookies, for reasons such as: providing a great experience for our visitors, as well as ensuring our site’s security. To read more about the cookies used on our website platform visit: https://support.wix.com/en/article/cookies-and-your-wix-site.

This website also uses the basic Google Analytics tracking set up. The latter uses cookies to help analyse how users use the site. This website uses the IP anonymization feature, which means that Google truncates/anonymizes the last octet of the IP address of each website visitor. In this case the use of Google Analytics is compliant with GDPR (General Data Protection Regulation) and doesn't require the consent of the site visitors. We do not collect your individual data for our Analytics. We collect anonymized data such as your region, and how long you have visited the website.

How to manage cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us here.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Last update made on July 1, 2021.

Your data protection rights

If you would like to: access, correct, get a copy of or permanently delete any personal information we have about you, you are invited to contact us here.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Berlin Representative for Data Protection and Freedom of Information.